Privacy Policy

RetroRevive (ABN 98 573 914 328), operating from Melbourne, Victoria, Australia, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services or providing us with your personal information, you consent to the practices described in this policy. If you do not agree with this policy, please do not provide us with your personal information or use our services.

We collect personal information necessary to provide our repair and restoration services. This includes:

Contact information: Your name, email address, and phone number, provided when you submit a repair request or contact us.

Shipping information: Your return shipping address, required to return your repaired hardware to you.

Hardware details: Information about the hardware you are sending for repair, including the make and model, a description of the fault, and the type of service requested.

Payment information: We do not store your payment card or bank account details. Payment is processed via PayPal — please refer to PayPal's privacy policy for information on how payment data is handled.

Communications: Records of emails and other communications between you and RetroRevive, including repair request details, quotes, approvals, and support correspondence.

Usage data: Basic usage data from our website (pages visited, browser type, etc.) collected via Vercel Analytics. This data is aggregated and anonymised.

We use your personal information only for the purposes for which it was collected:

Providing repair services: To assess your repair request, diagnose your hardware, provide quotes, perform repairs, and arrange return shipping.

Communications: To contact you about your repair job, including status updates, quote approvals, payment requests, and shipping notifications.

Invoicing: To generate and send PayPal invoices for services rendered.

Customer support: To respond to enquiries, complaints, and warranty claims.

Service improvement: Aggregated, anonymised data may be used to improve our services and website.

We will not use your personal information for marketing purposes without your explicit consent, and we will never sell your personal information to third parties.

Your personal information is stored securely using industry-standard practices:

Data storage: Customer and job data is stored in Convex, a secure cloud database platform. Data is encrypted at rest and in transit.

Access controls: Access to customer data is restricted to authorised RetroRevive personnel only.

Retention: We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Job records are typically retained for a minimum of 7 years for accounting and warranty purposes.

Security measures: We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no method of internet transmission or electronic storage is 100% secure.

We do not sell, trade, or rent your personal information to third parties.

We use the following third-party services to operate our business. Each operates under their own privacy policy:

PayPal: Used for processing payments and generating invoices. When you pay an invoice, your payment information is handled by PayPal. See PayPal's Privacy Statement at paypal.com/privacy.

Resend: Used to send transactional emails (repair confirmations, status updates, invoices). Email content including your name and email address passes through Resend's infrastructure. See Resend's Privacy Policy at resend.com/legal/privacy-policy.

Convex: Used as our secure cloud database for storing job and customer records. See Convex's Privacy Policy at convex.dev/legal/privacy.

Vercel: Used for hosting our website. Basic web traffic analytics are collected. See Vercel's Privacy Policy at vercel.com/legal/privacy-policy.

We only share personal information with these third parties to the extent necessary to deliver our services. We do not share your information with any other third parties without your consent, except where required by law.

Under the Australian Privacy Act 1988 and Australian Privacy Principles, you have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.

Correction: If you believe any personal information we hold is inaccurate, incomplete, or out of date, you have the right to request that it be corrected.

Deletion: You may request that we delete your personal information, subject to any legal obligations we have to retain records (such as financial records).

Complaints: If you believe we have breached the Australian Privacy Principles, you have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

To exercise any of these rights, please contact us at repairs@retrorevive.com.au. We will respond to your request within 30 days.

Our website uses minimal tracking technology:

Vercel Analytics: We use Vercel Analytics to understand how visitors use our website. This service collects anonymised, aggregated data such as page views, device type, and geographic region. No personally identifiable information is collected or stored through this service, and no cookies are set.

Session storage: Our admin portal uses browser session storage (not cookies) for authentication state. This data is stored locally in your browser and is cleared when you close the browser tab.

We do not use advertising cookies, tracking pixels, or any third-party behavioural tracking on our website.

This Privacy Policy is governed by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles contained therein.

If you have a complaint about how we have handled your personal information and are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au Phone: 1300 363 992

For all privacy-related enquiries, requests, or complaints, please contact:

RetroRevive ABN: 98 573 914 328 Melbourne, VIC, Australia Email: repairs@retrorevive.com.au Website: https://www.retrorevive.com.au

We take privacy seriously and will respond to all enquiries within 30 days.

This Privacy Policy was last updated in April 2025.